Packaging
Another requirement of the Return Policy is to outline the conditions that a product will have to meet in order for your business to process returns and refunds.
Time
One of the main requirements of a Return Policy is to have a clear time frame from the date of purchase within which a return request will be entertained.
Return Process
Specify how customers should request return authorization, whether it’s through an online form, email, or a customer service hotline.
Returns management:
This process deals with product returns from customers or avoiding returns in the first place. These activities should be fast, controllable, visible and straightforward. Customers judge a company on its return flow and re-return policies. A re-return is the return of an item a second time. Often, these returns trigger the extended return policies, such as offering store credit. For example, a customer buys a returned product on clearance, takes it home and discovers it broken. The store policy would not normally accept the return, but it does allow for a store credit for the faulty product. A re-return can also occur when a vendor rejects the return and gives it back to the purchaser without a refund. This scenario could happen with custom-made items.
Return policy and procedure (RPP):
The policies about returns that a company shares with customers is its RPP. These policies should be visible and consistent. Employees should also adhere to them.
Remanufacturing or refurbishment:
Another type of reverse logistics management includes remanufacturing, refurbishing and reconditioning. These activities repair, rebuild and rework products. Companies recover interchangeable, reusable parts or materials from other products, also known as the cannibalization of parts. Reconditioning involves taking apart, cleaning and reassembling products.
Packaging management:
This type of reverse logistics focuses on reuse of packing materials to reduce waste and the disposal.
Unsold goods:
Reverse logistics for unsold goods handles returns from retailers to manufacturers or distributors. These types of returns can be due to poor sales, inventory obsolescence or a delivery refusal.
End-of-life (EOL):
When a product is EOL, it is no longer useful or does not work. The product may no longer meet a customer’s needs or be replaced by a newer, better version. Manufacturers often recycle or dispose of products that are end-of-life. These goods can create environmental challenges for manufacturers and countries.
Delivery failure:
With failed deliveries, drivers return products to sorting centers. From there, the sorting centers return the products to their point of origin. While rare, some sorting centers may have the staff available to identify why a delivery failed, correct the problem and resend.
Delivery failure:Rentals and leasing:
When a piece of equipment comes to the end of its lease or rental contract, the company that owns the product can remarket, recycle or redeploy it.
Repairs and maintenance:
In some product agreements, customers and companies maintain equipment or repair it if issues arise. In some cases, the company sells damaged returned products to another consumer after repair.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@SSLOGISTICSSERVICES.IN
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.