Essential shipping details
While it is common practice to keep a link to your shipping policy page in the footer of your website, consider how you can also surface important shipping details in the right place at the right time.
Order processing times
It’s worth communicating if you’re excluding weekends and/or holidays, and if you have certain cutoff times for processing orders.
Domestic and international shipping options
International shipping can be broken down in its own section where you list the countries you ship to and estimated delivery timelines.
Shipping costs
Break down your shipping costs for the customer. If you have a free shipping threshold, you can communicate in various places as an incentive for customers.
Potential service interruptions
Orders may take longer to arrive due to variables outside of your control.
Delivery and Shipping Policy
We normally dispatch all our orders within 48-72 hours of receiving the order. We deliver the products throughout the world using our logistic partners DHL, Blue Dart, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination. Depending on the geographic location of the customer it may take about 3 to 12 working days to deliver the product to the customer door.
Domestic Orders
The following conditions are applicable for shipping within India.
No Free shipping unless otherwise stated during an offering on the website.
Shipping charges as applicable shall either be there on the site or intimated to the customer if required at the time of placement of order.
Delivery Time: 9:00 AM – 5:00 PM (IST) during Business Days i.e., Monday to Friday only,
We appreciate our customers buying during Holidays, and we make all efforts to ship the goods during Holidays, but we do not guarantee shipping or deliveries during public holidays.
Express shipping charges would be additional and free shipping would not be applicable for Express shipping requests.
Request our customers to plan their shopping & delivery in advance to avoid delays.
International Orders
The following conditions are applicable for shipping International Orders.
Shipping charges are additional for international orders as applicable and shall differ from country to country and service providers..
We will chose reputed Shipping Service providers / Courier companies such as DHL / FedEx / TNT / DTDC / ICL / First Flight / Professional Couriers, etc. We have special arrangements with a few the providers for giving the best shipping price to our esteemed customers.
International Shipping charges are at actual charges collected by the 3rd Party.
Express shipping charges would be additional and free shipping would not be applicable for express shipping requests.
Mandatory Requirements for shipping
Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also Telephone numbers with an alternate number to ensure proper delivery. SSIL will make all efforts to deliver your purchased items in minimum time possible, but we will not be responsible for any Loss/damage due to natural calamities, accidents, mistake by shipping service provider.
Customs Duty: For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery which will depend on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that, duties and taxes if any are to be borne be by the customer only.
Mandatory Requirements for shipping
Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also Telephone numbers with an alternate number to ensure proper delivery. SSIL will make all efforts to deliver your purchased items in minimum time possible, but we will not be responsible for any Loss/damage due to natural calamities, accidents, mistake by shipping service provider.
Customs Duty: For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery which will depend on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that, duties and taxes if any are to be borne be by the customer only.
Shipping Limitations: If you do not service certain locations, ship on holidays or Sundays, have weight limitations, etc., add that to the shipping restrictions section of your shipping policy.
International Shipping: List out all the destinations you deliver to internationally. Also mention how customs clearance and duties will be handled. If you have any special shipping instructions for international shipping (special packaging, shipping surcharges, etc.), the shipping policy is the right place to include all of that.
Damages And Losses: Some items get damaged or lost in transit. Your shipping policy is where you want to sort out well in advance who bears the brunt of such a loss. It’s worth mentioning here how insurance policies work and how much coverage they provide.
Additional Information: This section allows you to cover all the bases that the previous sections did not cover. It can include payment modes, information on certain features you offer like Proof of Delivery, hyperlocal delivery, multiple international shipping options, free domestic shipping, in-store pickup or drop-off, etc.